Ajeeri Privacy Policy
Last Updated: November 13, 2025
This Privacy Policy explains how Ajeeri (referred to as “Ajeeri,” “we,” “us,” or “our”), a technology platform connecting users with home maintenance and technical service providers in the Kingdom of Saudi Arabia, collects, uses, shares, and protects your personal information.
By using the Ajeeri website or mobile application (the “Service”), you agree to the collection and use of information in accordance with this policy.
1. Information We Collect
We collect several types of information to provide and improve our Service to you.
A. Information You Provide Directly
This includes personal data you voluntarily submit when creating an account, booking a service, or communicating with us:
- Contact Data: Name, email address, phone number.
- Location/Service Data: Your physical address for the service (e.g., city, district, street number), and service notes/preferences.
- Booking Details: Details about the repair or maintenance job, including specific service type, descriptions of the issue, and, optionally, photographic evidence of the issue.
- Payment Data: Financial information required to process transactions (e.g., payment card details, which are processed by secure third-party payment gateways, not stored by us).
- Identification Data (If Required): Information like national ID or Iqama number may be collected strictly if required by local regulations or specific service protocols for verification purposes.
B. Information We Collect Automatically
When you access the Service, we may automatically collect certain technical data:
- Usage Data: Information about how you access and use the Service (e.g., pages viewed, time spent on the platform, service search history).
- Device Data: Information such as your device’s Internet Protocol (IP) address, operating system, browser type, and device identifiers.
- Tracking Data: We use cookies, beacons, and similar tracking technologies to monitor activity and hold certain information (you can manage cookie settings in your browser).
2. How We Use Your Information
We use the collected information for various purposes, primarily to fulfill our contractual obligation to provide the Service:
- To Facilitate Services: To process your service requests, manage bookings, and efficiently connect you with the appropriate registered service providers (technicians).
- For Communication: To notify you about your booking status, send service confirmations, or respond to your inquiries and support requests.
- To Process Payments: To complete financial transactions for services rendered through the platform.
- For Personalization & Improvement: To understand user behavior, analyze trends, troubleshoot technical issues, and improve the user experience and quality of services offered.
- For Marketing: To send you promotional materials, special offers, and news about our services (you can opt-out at any time).
- For Safety and Security: To prevent fraud and abuse, verify user and technician identity, and ensure compliance with our terms and conditions.
3. Sharing and Disclosure of Your Information
We take the privacy of your information seriously. We only share your data as necessary and under strict conditions:
A. Service Providers (Technicians)
As a platform, we must share certain necessary information to enable the provision of the service. We will share your:
- Name and Contact Information (Phone Number).
- Service Location Address.
- Details of the Service Request (Job Description and photos).
This information is shared only for the purpose of completing the requested service. Our registered technicians are contractually obligated to protect your information and use it only for the purposes authorized by Ajeeri.
B. Third-Party Partners
We may employ third-party companies and individuals to facilitate our Service (“Service Providers”), such as:
- Payment Processors: To handle secure payment transactions.
- Analytics Providers: To help us monitor and analyze the use of our Service.
C. Legal Requirements
Ajeeri may disclose your Personal Data in the good faith belief that such action is necessary to:
- Comply with a legal obligation or regulatory requirement in the Kingdom of Saudi Arabia.
- Protect and defend the rights or property of Ajeeri.
- Prevent or investigate possible wrongdoing in connection with the Service.
- Protect the personal safety of users of the Service or the public.
4. Data Security
The security of your data is paramount to us. We implement and maintain appropriate technical and organizational security measures to protect your Personal Data from unauthorized access, disclosure, alteration, and destruction. However, no method of transmission over the Internet or method of electronic storage is 100% secure, and we cannot guarantee its absolute security.
5. Your Rights
Depending on your location and regulatory requirements, you may have the right to:
- Access the Personal Data we hold about you.
- Rectify any inaccurate or incomplete Personal Data.
- Request Deletion of your Personal Data, subject to certain legal and service retention requirements.
- Object to the processing of your Personal Data for certain purposes, such as direct marketing.
To exercise any of these rights, please contact us using the details provided below.
6. Links to Other Sites
Our Service may contain links to other sites that are not operated by us. If you click on a third-party link, you will be directed to that third party’s site. We strongly advise you to review the Privacy Policy of every site you visit. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.
7. Changes to This Privacy Policy
We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the “Last Updated” date at the top of this document. We encourage you to review this policy periodically for any changes.
8. Contact Us
If you have any questions about this Privacy Policy, please contact us:
- By Email: support@ajeeri.com